Shipping policy
Thank you for your order with The Luxe Patios.
Below is a summary of how shipping and delivery work for your purchase.
Shipping method, cost, and delivery timing are determined by the size, weight, and handling requirements of the items in your order. Final shipping charges and delivery details are always confirmed before shipment.
Most Luxe Patios products ship directly from authorized U.S. manufacturer warehouses to ensure fast, reliable delivery and full warranty protection.
Shipping Methods
Standard Ground Shipping
Used for smaller items such as accessories, covers, tools, and select components.
- Ships via UPS, FedEx, or USPS
- Typical delivery: 3–7 business days after shipment
- Tracking information provided
Oversized Ground Shipping
Used for heavier boxed products that do not require palletized freight.
- Ships via UPS or FedEx Ground
- Typical delivery: 3–7 business days after shipment
- Tracking information provided
Freight Delivery (LTL Freight)
Large or heavy items such as grills, outdoor kitchen components, refrigeration units, and appliances ship via insured LTL freight carriers.
Freight deliveries typically include:
- Palletized and secured packaging
- Scheduled delivery appointment
- Curbside delivery
- Lift-gate service when required
- Signature required upon delivery
Freight charges vary depending on product size and weight and are clearly shown during checkout and in your order summary.
Multi-Pallet & Complete Outdoor Kitchens
Full outdoor kitchens and large custom configurations may ship as multi-pallet freight deliveries.
For these orders:
- Freight details may be finalized after order confirmation
- Our team will contact you with delivery coordination
- Shipment begins only after confirmation when required
Order Processing & Delivery Timing
Estimated delivery dates in your account are provided for guidance only and are based on:
- Product fulfillment time
- Shipping method
- Carrier transit estimates
Typical timelines:
| Shipping Method | Typical Processing |
|---|---|
| Ground / Oversized Ground | 1–3 business days |
| Standard or Premium LTL Freight | 5–7 business days |
| Heavy / Oversize Freight | 7–10 business days |
| Full Outdoor Kitchens | 10–14+ business days |
Tracking information is provided once each shipment leaves the warehouse.
Commercial Delivery Option
If your order ships to a verified commercial address with a loading dock or forklift, lift-gate service may not be required.
If applicable:
- Residential or lift-gate related fees may be adjusted
- Any changes will be communicated prior to shipment
If a residential address is submitted as commercial and the carrier later applies additional fees, those charges may be passed through accordingly.
Delivery Inspection (Important)
Please inspect all shipments before signing for delivery.
If you notice damage:
- Note the damage on the delivery receipt
- Photograph the packaging and product
- Refuse delivery if the damage appears severe
For concealed damage:
- Notify us within 24 hours of delivery
- Email photos to support@theluxepatios.com
We will assist with freight claims and replacements in accordance with manufacturer policies.
Split Shipments
Orders containing multiple products may ship separately from different manufacturer distribution centers. Each shipment will include its own tracking information and delivery details.
Need Help?
If you have questions about your order, delivery timing, or freight details, our team is here to help.
